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Revenue is missing or not updating

Check reporting scope, access and synchronization before assuming zero earnings.

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Who can use this
Owner, Admin, Finance, Viewer within their assigned sites
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A missing figure is not proof that a site earned nothing. Start by identifying which source and period are affected.

Check the scope

  1. Confirm the workspace, website and reporting dates.
  2. Review the provider breakdown rather than only the combined total.
  3. Check whether the period is still in progress.
  4. Compare the provider's safe connection/sync status and available stored history.
  5. Review whether your role, assigned sites or plan history window changed.

Newly connected integrations need a successful synchronization. A valid connection can still have no report for a particular date. Provider revisions, delays and unavailable currency conversion can also affect a combined figure.

Correct the underlying issue

Reconnect an expired integration using its existing record. Verify publisher permissions and the account/site mapping. For a blocked provider or API-disabled error, resolve that prerequisite instead of repeatedly refreshing or adding the same site.

Do not sum account-wide reporting duplicated across several websites. Do not substitute GA4 page views for ad-provider metrics to make totals appear consistent. If the mismatch remains, send support the website, dates, provider, last update time and safe error wording. Exclude credentials and full raw API responses.

Need a hand?

If these steps do not resolve your question, contact Brightstone support. Never include passwords, tokens or recovery codes.

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