Terms of Service

Last updated: 16 September 2026

These terms cover your use of Brightstone Metrics. They are meant to be read, so they are written plainly. Using the service means you accept them.

The service

Brightstone Metrics collects earnings and traffic figures from the advertising and analytics accounts you connect, and presents them in one dashboard. It is a reporting tool. It does not place ads, change your websites, or alter anything in the accounts you connect — every permission it asks for is read-only.

Your account

You are responsible for what happens under your login, so keep your password to yourself and tell us promptly if you think someone else has it. You must be at least 16, and if you are signing up for a company you need the authority to accept these terms on its behalf.

You may invite others into your account. What they can see and change depends on the role you give them, and you remain responsible for what they do.

Your data stays yours

The figures we gather on your behalf belong to you. We store and process them to run the service, as described in the privacy policy. We claim no ownership of them and we do not sell them. You can export or delete them whenever you like.

What we ask of you

Do not use the service to:

• connect accounts you are not authorised to access;
• break the terms of the providers you connect, including Google's;
• attack, overload or probe the service, or work around its limits;
• resell access without a written agreement with us.

Payment

Paid plans are billed in advance through Paddle, our merchant of record, who handle payment and any applicable tax. Subscriptions renew automatically until cancelled. Cancel whenever you like — access continues to the end of the period you have paid for, and we do not pro-rate part-months.

Starter includes a 14-day trial after a payment method is added in Paddle checkout. Cancel before the trial ends to avoid the first subscription charge. Growth and Scale begin billing when checkout completes.

If a payment fails we will retry and email you. Persistent failure suspends access to the dashboard; it does not delete your history, which stays intact and reappears when the subscription resumes.

Prices can change with 30 days' notice by email. A price change never applies to a period you have already paid for.

Refund Policy

If you believe a charge was made in error, was duplicated, or you were unable to use the service because of a material Brightstone Metrics failure, contact [email protected] with the email address on your account and enough information to identify the transaction.

Refund requests are reviewed individually. Approved refunds are returned through Paddle to the original payment method. Processing times depend on the payment provider and bank. Any rights that apply under local consumer law remain unaffected.

Unless a refund is approved, cancellation stops future renewals and access continues until the end of the period already paid for.

Accuracy

The figures come from third-party APIs. Those providers restate their own numbers — AdSense in particular revises recent days — and can be slow or unavailable. We show you what they give us, with the time of the last successful refresh. Do not treat this dashboard as a financial record of account. For anything that matters — invoicing, tax, a dispute — use the provider's own reporting.

Availability

We work to keep the service up but do not promise a particular uptime. Maintenance happens, and so do outages at our providers. We will give notice of planned work where we reasonably can.

Ending it

Close your account from the settings page at any time. We may suspend or close an account that breaches these terms, that goes unpaid, or where we are legally required to — and except in serious cases we will tell you why and give you a chance to put it right first.

Liability

The service is provided as it is. To the extent the law allows, we are not liable for lost profits, lost revenue or indirect losses, and our total liability in any twelve-month period is limited to what you paid us in that period. Nothing here limits liability that cannot legally be limited.

Changes to these terms

We will email you at least 30 days before any material change. Carrying on using the service after it takes effect means you accept it; if you would rather not, cancel before then and we will refund the unused part of your period.

Getting in touch

[email protected] for anything at all.