Billing access or subscription confirmation is missing
Check the workspace, billing role and Paddle confirmation before purchasing again.
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- Who can use this
- Owner, Admin, Finance, Viewer within their assigned sites
On this page
Subscriptions belong to workspaces. A paid subscription in one workspace does not automatically activate another workspace you create or join.
Check the state
- Confirm the workspace selected in Brightstone.
- Open Billing and read the displayed status.
- If checkout completed, review the Paddle receipt and use Check confirmation when shown.
- Ask the billing owner to open the portal if your role is read-only or the account is shared.
A temporary checkout failure does not establish that your plan changed. Avoid starting duplicate purchases while a confirmed transaction is still being reconciled. Use the actual effective/trial dates shown rather than assuming access or renewal timing.
Get the right help
For payment method, invoice or cancellation controls, use the supported Paddle customer portal. For a mismatch between a confirmed receipt and Brightstone's status, contact support with the workspace and safe transaction reference.
Do not send full card details, a private portal-session link, account passwords or provider credentials. Advertising balances and payouts belong to their ad networks; the Brightstone billing portal cannot resolve a provider's advertising settlement. A refund request also follows the published policy and is separate from cancellation or deletion.
If these steps do not resolve your question, contact Brightstone support. Never include passwords, tokens or recovery codes.
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