Understand fresh, delayed and missing revenue
Know when a figure is partial, unavailable or a confirmed zero.
Last reviewed
- Who can use this
- Owner, Admin, Finance, Viewer within their assigned sites
On this page
Brightstone displays synchronized provider reporting. A page refresh updates the view; it does not guarantee that a network has published new earnings or that another API request is due.
Read the reporting context
Check the provider, website, selected dates and last successful reporting update where shown. Different networks can be at different points in their reporting day. A combined total can therefore contain a mixture of current and delayed sources.
Today is in progress. Its earnings should not be treated as finalized or compared with a whole previous day without considering elapsed time and coverage. Historical figures may also be revised by providers.
Missing is not zero
A provider-confirmed zero means a report exists and reports no earnings. Missing records, an unsupported metric, failed synchronization or an unavailable currency conversion are different states. Do not replace them with zero or infer that the website earned nothing.
Investigate a change
Compare the same dates and sites by provider, review traffic separately, and check whether a source stopped updating. A newly added source or changed site permissions can also alter totals. Correct the connection or reporting scope before attributing a decrease to traffic or RPM. If the discrepancy remains, send support the period, provider and safe status wording without credentials or private raw responses.
If these steps do not resolve your question, contact Brightstone support. Never include passwords, tokens or recovery codes.
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