Brightstone AI limits and unavailable answers
Understand the shared allowance and distinguish support from analytics questions.
Last reviewed
- Who can use this
- Owner, Admin, Finance, Viewer within their assigned sites
On this page
When Brightstone AI is enabled, the configured monthly allowance belongs to the workspace and is shared by its members. A teammate's usage can therefore affect what remains available to you.
What counts
Successful private analytics questions and requested AI report insights use the supported allowance. Failed responses release their reserved usage. Human support and the public deterministic product guide do not consume these analytics questions.
The allowance resets by the UTC calendar month. Unused questions do not roll over, and the current implementation does not automatically purchase overage questions. The exact plan allowance and current availability are controlled by the product configuration, not by an external assistant's subscription.
When a request cannot be answered
Check whether AI is enabled, the workspace has remaining allowance, and the underlying reporting is available for your sites. Repeating a question cannot unlock an unsupported metric or change permissions.
An external ChatGPT/MCP connection has separate client requirements and third-party terms; it is not the same question counter as Brightstone's internal assistant. For a missing or inaccurate result, record the selected site, dates and safe error wording. Verify financial totals against the reporting views and contact support when necessary, without including credentials or private authentication codes.
If these steps do not resolve your question, contact Brightstone support. Never include passwords, tokens or recovery codes.
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